1.1. Please note that an indemnity waiver will apply.
2.1. All guests aged 17 years old and younger must have a parent or guardian co-sign their
2.2. The minimum age to be eligible for one of our tours is 13 years of age.
3.1. We recommend that you consult us if you have any of the following conditions**:
High Blood Pressure
** This does not exclude a person from surfing, skiing, snowboarding or pursuing most other activities.
3.2. It is important for all customers to declare any of the above medical conditions at the time of
PAYMENTS & PRICING
4.1. All prices are in New Zealand Dollars, include GST and are subject to change
4.2. Exchange rates (if applicable)
4.2.1. The price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations. Your purchase will be converted from the New Zealand
dollar price to your local currency equivalent at the bank exchange rate on the day it is
4.3. All payments are payable at the time of booking. No booking is deemed to be confirmed
unless full payment is made.
4.4. Direct deposit:
4.4.1. Within NZ: ANZ 01-0205-0062029-00 (Elements Surf). Please
email us when the deposit is made, use your name as a reference and the date of the
trip as a code.
4.4.2. Payments outside NZ: ANZ Bank – Swift Code # ANZBNZ22, Account #
01-0205-0062029-00 (Elements Surf)
4.5. A 2% Credit card fee may also be charged by our partner operators
Elements Surf reserves the right to cancel any trip if we are unable to operate due to weather/safety conditions. In this circumstance we will give you the opportunity to re-book or a full refund will be given.
5.1. 1 & 2 Day Surf Tour Refund Policy:
5.1.1. Cancellation prior to 1 week before the tour departure date will
result in a 25% cancellation fee
5.1.2. Cancellation within 1 week from the tour departure date up until 48
hours before will result in a 50% cancellation fee
5.1.3. Cancellation less than 48 hours in advance of your tour departure
or failure to show up at the allocated pick up location and time will
result in a 100% cancellation fee
5.2. Guided Surfing Adventures Refund Policy:
5.2.1. Cancellation of your tour will result in a 25% cancellation fee
5.2.2. Cancellation less than 2 weeks in advance of your tour departure will result in
a 100% cancellation fee
5.3. Luxury Surf Camp Refund Policy:
5.3.1 Cancellation of your surf camp will results in a 100% cancellation fee
5.4. Surf N Stay Refund Policy:
5.4.1 Cancellation of your tour will result in a 25% cancellation fee
5.4.2. Cancellation less than 2 weeks in advance of your tour departure will result in
a 100% cancellation fee
PIHA EXPERIENCE & CUSTOM PACKAGES
Elements Surf reserves the right to cancel any trip if we are unable to operate due to weather/ safety conditions. In this circumstance we will give you the opportunity to re-book or a full refund will be given.